Recently, I purchased a mattress from Ashley Furniture and unfortunately, it didn’t meet my expectations. I had to return it and I was worried about the return policy. However, the process turned out to be quite easy and hassle-free. This experience made me curious about Ashley Furniture’s mattress return policy and I decided to dive deeper into it. Here’s what I found out:
What is Ashley Furniture Mattress Return Policy?
Ashley Furniture offers a 30-day return policy for their mattresses. This means that you can return the mattress within 30 days of purchase if you are not satisfied with it. However, there are some conditions that you need to meet:
Conditions for Return
The mattress must be in its original condition and packaging. If the mattress has any stains, tears or damages, it won’t be eligible for return. You also need to provide the original invoice or receipt for the purchase.
Return Process
To initiate the return process, you need to contact Ashley Furniture’s customer service. They will guide you through the process and provide you with a return authorization number. You need to mention this number while returning the mattress. The return shipping charges will be your responsibility.
Step by Step Guide for Current Trends on Ashley Furniture Mattress Return Policy
- Contact Ashley Furniture’s customer service to initiate the return process.
- Provide them with the original invoice/receipt and get a return authorization number.
- Package the mattress in its original condition and mention the return authorization number on the package.
- Ship the package to the address provided by Ashley Furniture.
- Once the mattress is received and inspected, you will receive a refund.
Top 10 Tips and Ideas on Ashley Furniture Mattress Return Policy
- Read the return policy carefully before making a purchase.
- Inspect the mattress thoroughly upon delivery.
- Keep the original packaging and invoice/receipt safe.
- Contact customer service as soon as possible if you want to return the mattress.
- Don’t use the mattress for more than 30 days if you are not satisfied with it.
- Don’t remove the tags or labels from the mattress.
- Don’t damage or stain the mattress if you want to return it.
- Be prepared to pay for the return shipping charges.
- Be patient and follow the return process carefully.
- Consider buying from a physical Ashley Furniture store to avoid shipping charges.
Pros and Cons of Ashley Furniture Mattress Return Policy
Pros:
- 30-day return policy.
- Easy and hassle-free return process.
- Refund issued once the mattress is received and inspected.
Cons:
- Return shipping charges are the customer’s responsibility.
- Mattress must be in its original condition and packaging.
- No returns or exchanges allowed for adjustable bases or foundations.
My Personal Review on Ashley Furniture Mattress Return Policy
I was pleased with the ease of the return process and the helpfulness of Ashley Furniture’s customer service. However, I wish the return shipping charges were covered by the company. Overall, I think the return policy is fair and reasonable.
Question & Answer and FAQs
Q: Can I return an adjustable base or foundation?
A: No, Ashley Furniture does not allow returns or exchanges on adjustable bases or foundations.
Q: How long does it take to receive a refund?
A: Once the mattress is received and inspected, Ashley Furniture will issue a refund within 10 business days.
Q: Can I return a mattress if I have used it for more than 30 days?
A: No, Ashley Furniture’s return policy allows for returns within 30 days of purchase only.